Statistic

Managerial Statistical Report Case Study: world(prenominal) intrust Customer Satisfaction Survey Nov. 20, 2011 Prep ard by: Group 2 Ali Al Tamimi Khaled Al Qubaisi Mohamed Al Jefri Waleed Al Zaabi Introduction The manager of a city center part of a well-known international coast commissioned a customer satisfaction tidy sum. The panorama canvas terzetto areas regarding the satisfaction of their customers and they are: waiting for operate at a boulder clay, served at the till and self- processs at the branch. Respondents go forth divulge ratings on a number of aspects in each rank; these ratings will sum to give an overall rating of the tercet areas of religious go. The summed ratings are scaled as they lie between 0 and 100; a 0 is representing thoroughgoing dissatisfaction and 100 is representing intense satisfaction. In this look, the bank selected customer gender and customer passport and take the previous in consideration to see how umtee n people who were happy with services and people who make their recommendation. The retrospect results showed that the sample size was 105 customers contain in 92 male and 13 female. Descriptive statistics Analysis First of all, we will substance abuse the survey to measure the satisfaction of customers who are using our machines services in the city center branch.

everyplace all, customers satisfaction in the service at till showed the highest results in the mean which is nearly X= 68. However, customers dissatisfaction in the waiting service in till that presented the lowest results in the mean which is or so X=58. In the third se rvice which is self-service, results are sl! ightly difference regarding the service at the till which is around X= 66. The following interpret shows the means in three services area: Figure.1 The survey has found that 52 customers are satisfy with bank services. So, the remainder of the population of customers who are satisfied is 49.5%. In addition to that, the survey has found 7 female who fork out written their recommendations...If you call for to get a full essay, prepare it on our website: BestEssayCheap.com

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